FAQ
Find quick answers about ordering, shipping, payments, and our jewelry collections. Can't find what you need? Our support team is here to help.
Popular Questions
Ordering & Account
View guide →You can browse products and add items to your cart as a guest. However, creating a free account lets you track orders, save addresses, manage favorites, and access member coupons. Register here or sign in.
Browse our collections, add items to your cart, proceed to checkout, enter shipping details, select a shipping method, and complete payment. Orders are typically processed within 24–48 hours.
Please contact us as soon as possible via Contact Us or WhatsApp at +1-213-882-5085. If your order has not yet entered processing or shipping, we will do our best to accommodate changes.
Log in to your account and visit My Orders. Once shipped, you will receive a tracking number by email. You can also contact our support team if you need assistance.
Prices are displayed in USD by default. You can switch currency using the currency selector in the site header. Exchange rates are updated regularly for your convenience.
Payment & Security
View guide →We accept major credit and debit cards (Visa, Mastercard, American Express) and PayPal. All payments are processed through secure, encrypted channels.
Yes. All transactions use SSL encryption. We do not store your complete card details on our servers. Your payment data is handled by trusted payment processors.
Common reasons include insufficient funds, incorrect billing address, bank security blocks on international transactions, or expired card details. Try another payment method or contact your bank, then retry checkout.
Yes. After successful payment, a confirmation email is sent to the address provided at checkout. Please check your spam folder if you do not see it within a few minutes.
Shipping & Delivery
View guide →Yes, FangJewelry ships worldwide. Delivery times vary by destination and shipping method selected at checkout.
Standard Shipping (USPS): approximately 10–15 business days.
Express Shipping (FedEx/DHL): approximately 5–7 business days.
Express Shipping (FedEx/DHL): approximately 5–7 business days.
Yes! Enjoy FREE standard shipping (USPS) on orders over $100, and FREE express shipping (FedEx) on orders over $500. Promotion banners on our homepage reflect current offers.
Under $100: Standard $8 / Express $35. $100–$599: Standard FREE / Express $30. $600+: Both Standard and Express are FREE.
International shipments may be subject to customs duties and taxes depending on your country's regulations. These charges are the buyer's responsibility and are not included in product or shipping prices.
Products & Jewelry
View guide →FangJewelry offers a wide range including fashion jewelry, phone accessories, bags, clothing accessories, and more. Browse categories on our Products page or check current deals on Promotions.
We photograph and display products as accurately as possible. Slight variations in color may occur due to screen settings or natural material differences in jewelry pieces.
Stock availability is updated in real time on product pages. If an item shows as available, you can add it to cart. Out-of-stock items cannot be checked out.
We offer tier pricing and promotions on select items. For wholesale inquiries, please contact us with product details and quantities — our team will assist you.
Coupons can be claimed on product pages or in your account under My Coupons. Apply eligible coupons at checkout. See our Discount & Coupons guide for details.
Returns & Support
View guide →If you receive a defective or incorrect item, please contact us within 7 days of delivery with photos and your order number. We will review your case and provide a replacement or refund where applicable.
Sign in, visit the Customer Review page, and click "Add Comment." Share your rating, feedback, and optional photos. Reviews help other shoppers make informed decisions.
Reach us via the Contact Us form, email us, or WhatsApp at +1-213-882-5085. We aim to respond within 1–2 business days.
Visit our Help Center for step-by-step guides on registration, ordering, payment, shipping, customs, privacy policy, and terms of service.
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Explore our Help Center or reach out — we're happy to assist with orders, shipping, and product questions.